Continu
Transforming Continu’s primary feature, 'learning tracks,' into a more engaging experience.
Roles
UI/UX Designer, IxD Designer, and Visual Designer.
Deliverables
One-on-one interviews, user flows, low-fidelity wireframes, high fidelity mock-ups, and interactive prototypes.
Tools
Sketch, Photoshop, Illustrator, and Principle
The Team
4 engineers, and Continu's CEO
Timeframe
6 months
Overview
Continu is the learning software for modern teams used by companies such as Eventbrite, Stuart Weitzman, and GoPro. Despite its success, the platform needed a redesign.
Problem
Some of Continu's users had been voicing a desire to improve the overall experience, as many of their features were clunky and outdated. 'Learning Tracks,' one of their primary features, was my main focus for this project.
Solution
Implement a simplified, user-centered design approach focused on solving key pain points identified through user research.
Mock up of Continu's Learning Track feature.
By removing all distractions, we allow learners to have a fully immersive learning experience. Content is more focused now, and learners see only what they need to pay attention to.
Research
Research Goals
From a content creator's perspective:
Identify specific pain points when creating learning content.
Identify what might look like the ideal building blocks for different types of companies using Learning Tracks within Continu
From a learner's perspective:
Determine specific pain points encountered with content created
What is the ideal format, amount of content, and time-frame for different use cases when learning inside the platform
Research Findings
Below are a few key points from my user testing sessions with two of Continu's most important accounts.
Poor navigation across the board, especially between one learning chapter to another.
There is a lack of clarity when it comes to understanding which learning steps have to be completed and not.
There is too much clutter and lack of hierarchy when it comes to the overall display of information on the screen.
A lack of customization and outdated design.
Sketches
Below are a few fragments of my sketches, which later became the building blocks for developing high-fidelity mock-ups and animations.
Visual Design
Due to time constraints, I worked directly from my sketches to develop polished visuals for the engineering team.
Circling back with users, and next steps
Overall, users reacted positively to these updates; however, some expressed a desire for an improved search functionality.
To address this pain point, below is a smart search feature that I began working on, which would allow users to see content relevant to them, and filter by more than just location and category.
Also, admins would be able to segment content, assign content to segmented groups, and see which content is assigned to segmented groups.
